I had just gotten into work for the morning, cold and tired from the chilly winter air. I had barely clocked in, hadn’t even taken off my cap, and moved to the computer in the lobby to get logged in to start my day when the woman began to berate me.
Working at a hotel offered no short supply of instances which tested your emotional patience. She rattled off reason after reason why her hotel room was the worst she had ever been in: Nothing worked, outside noise was too loud, just about everything you could think of. I was listening to this while also logging into the computer so I could check out which room she was in and what her stay looked like in order to possibly accommodate when she very rudely remarked, “Look at me when I’m talking to you.”
Even thinking about those words gets me all in a huff, even though this happened years ago. My emotions stirred and I stood upright, puffed my chest out, and red-faced, I attempted to solve the situation the best I could.
That day gave me many lessons in what it means to be emotionally intelligent. This is a common problem many of those who work in retail have to face. If you want to waste a good amount of time and have a love for getting angry, just head to Reddit’s Tales from Retail section for more examples.
Emotions can be overwhelming sometimes, but it is through emotional intelligence that we can turn troublesome situations into opportunities for growth. It is also through emotional intelligence that we are able to mature and handle ourselves more authentically.
This article will show seven steps to building emotional intelligence. [Read more…] about The 7 Steps to Building Emotional Intelligence